"Buy with confidence, we have a freindly return policy"

For returns and exchanges, please email us at customerservice@hatueycigarsreno.com. We will give you an authorization code and instructions for returns. We guarantee the quality of our products, but if for any reason, you are not satisfied with the cigars, we can accept the return within 7 days after you received your order. We will give a full credit minus freight charges, if you smoked no more than 2 cigars; if you smoked more that 2 cigars, we just pro-rated the total of cigars returned. Returns or exchanges will only be accepted with original packaging and condition.